Lucy - Email Classification System

Email Processing Hub

Monitor incoming emails and classification workflow

Send Test Email

Experience the complete workflow

Your Email:

Email Type:

Subject:

Message:

support@company.com

Processing

Technical Support Request

Hi, I'm having trouble accessing my account. Could you please help me reset my password?

Received 2 minutes ago

billing@company.com

Classified

Billing Inquiry

I received a charge on my account that I don't recognize. Can you provide details?

Received 5 minutes ago

Confidence: 95% BILLING

sales@company.com

Low Confidence

Product Information Request

Could you send me more details about your premium features and pricing?

Received 8 minutes ago

Confidence: 67% SALES/INQUIRY

Processing Status

AWS Services

Lambda

Active

Comprehend

Online

SES

Ready

Queue Metrics

Processing Speed 1.2s avg

Success Rate 98.5%

Recent Automated Replies

No automated replies yet. Send a test email to see replies appear here!

AI Classification Engine

Amazon Comprehend Analysis

Sentiment Analysis

Analyze email tone and sentiment

95% Accuracy

Topic Classification

Categorize emails by subject matter

92% Accuracy

Language Detection

Identify email language automatically

99% Accuracy

Recent Classification Results

Technical Support

Password reset request classified

Confidence: 96%

SUPPORT

Auto-routed

Billing Inquiry

Account charge question

Confidence: 94%

BILLING

Auto-routed

Product Information

Features and pricing inquiry

Confidence: 78%

SALES

Manual review

Named Entity Recognition

Entity Detection Engine

Person Names

Customer & employee detection

Organizations

Company & department names

Locations

Geographic references

Dates & Times

Temporal information

Recent Entity Extractions

Email #2471

2 min ago

John Smith Tech Support Inc Jan 25, 2024

"Hi, this is John Smith from Tech Support Inc. I need help with my account issue that started on Jan 25, 2024..."

Email #2470

5 min ago

Sarah Johnson New York $2,500

"Hello, I'm Sarah Johnson calling from New York regarding a $2,500 charge on my account..."

Persons Detected

1,247

Organizations

342

Locations

89

Date References

456

AWS Lambda Workflow Engine

Lambda Functions

Email Processing Lambda

Handles incoming email triggers

Active

Executions Today: 247

Avg Duration: 1.2s

Error Rate: 0.2%

Classification Lambda

Invokes Comprehend for AI analysis

Active

Classifications: 243

Confidence >90%: 192

Manual Review: 51

Processing Pipeline Flow

1. Email Received

Customer/User sends email to support

2. Lambda Trigger

AWS Lambda processes the email

3. AI Classification

Comprehend analyzes content

4. Auto Response

SES sends response email

Amazon SNS Notification System

Active Subscribers

1,247

Messages Sent

3,420

Failed Deliveries

12

SNS Topics Configuration

Email Classification Alerts

Notifications for classification events

Topic ARN: arn:aws:sns:us-east-1:123...classification

Subscribers: 847

Status: Active

Low Confidence Alerts

Manual review required notifications

Topic ARN: arn:aws:sns:us-east-1:123...lowconf

Subscribers: 156

Status: Active

Recent Notifications

Classification Success

Email classified as "SUPPORT" with 96% confidence

Topic: email-classification • 2 min ago • 847 recipients

Manual Review Required

Email classification confidence below 80% threshold

Topic: low-confidence-alerts • 8 min ago • 156 recipients

System Status Update

Lambda function execution successful - processing time 1.2s

Topic: system-status • 15 min ago • 432 recipients

Amazon SES Email Response System

Emails Sent Today

2,847

Delivery Rate

99.2%

Bounces

23

Templates Active

12

Email Templates

Support Acknowledgment

Active

Auto-response for technical support requests

Used: 1,247 times today

Billing Response

Active

Automated billing inquiry responses

Used: 892 times today

Manual Review Notice

Active

Low confidence classification notice

Used: 156 times today

Recent Email Responses

Support acknowledgment sent 2 min ago

To: john.smith@company.com

Template: Support Acknowledgment

Billing response sent 5 min ago

To: sarah.j@company.com

Template: Billing Response

Manual review notice 8 min ago

To: info@sales-inquiry.com

Template: Manual Review Notice